Ovabet Privacy Policy – Data Protection for Malaysian Users

This Privacy Policy ("Policy") describes ovabet's data protection practices regarding information collected through our platform at ovabet.ws. It applies to all registered users and visitors accessing the ovabet platform. By using our platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform. For any enquiries, contact us at support@ovabet.ws.

📥Personal Data Collected by ovabet

Ovabet collects the information necessary to provide each user in Malaysia with a safe, personalised, and appropriate sports betting and casino experience. The information we collect falls into two main categories:

A. Information You Provide Directly:

• Registration information: Full name, date of birth, gender, Malaysian phone number, email address, and the username chosen when registering your ovabet account.
• Identity verification (KYC) information: A copy of your MyKad or valid identity document when requested for verification purposes.
• Payment information: Payment account details used for deposits and withdrawals via methods such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, Maybank2u, or CIMB Clicks. Ovabet does not store your full credit card number or bank account details.
• Communications: Information you provide when contacting ovabet customer support, including live chat transcripts and emails.

B. Information Collected Automatically:

⚙️How Ovabet Uses Your Data

Ovabet uses your personal data only for legitimate and relevant purposes. Here are the key reasons we need and use your information:

• Account management: To create, operate, and maintain your ovabet account and process related requests.
• Transaction processing: To process deposits, withdrawals, and all financial transactions you carry out through the ovabet platform.
• Identity verification & compliance: To meet the requirements of Anti-Money Laundering (AML) laws, Know Your Customer (KYC) obligations, and applicable gaming regulations.
• Service communications: Sending important notifications related to your account, security, policy updates, and transaction details.
• Platform improvements: Analysing usage patterns (in aggregated and anonymised form) to improve the ovabet user experience.
• Fraud detection: Monitoring suspicious activity to protect your account and the integrity of the ovabet platform.
• Customer support: Providing you with effective and relevant support whenever you need it.
• Marketing (with consent): Sending promotional information, bonuses, and special offers from ovabet where you have consented to receive them. You may unsubscribe at any time.

🤝Sharing Information with Third Parties

Ovabet understands how sensitive your personal data is. We do not sell, rent, or share your information with third parties for their own marketing purposes. However, there are limited situations where sharing your information is necessary:

• Payment service provider: Information required to process transactions via DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, FPX, Maybank2u, CIMB Clicks, and others. Data sharing is kept to a minimum and is solely for processing purposes.
• Game software provider: Some game session data may be shared with ovabet's casino or sports gaming platform partners to ensure smooth gameplay.
• Legal authority: Ovabet will disclose information when required by law, court order, or a legitimate request from a Malaysian enforcement agency.
• Fraud prevention: In cases of confirmed fraud, relevant information may be shared with financial authorities or relevant industry partners for protection purposes.
• Business acquisition: In the event of a merger, acquisition, or sale of ovabet's assets, user data may be transferred as part of the business assets, subject to continued privacy protections.

All third parties with whom we share data are contractually bound to handle your information to privacy standards no less stringent than those in this ovabet Policy.

🛡️Data Security Measures

Ovabet continuously invests in security infrastructure to keep your data protected at all times. The technical and organisational security measures we have in place include:

• 256-bit SSL/TLS Encryption: All communications between your browser and ovabet's servers are encrypted to the highest industry standards.
• Secure password storage: User passwords are hashed using a strong bcrypt algorithm – ovabet never stores passwords in plain text.
• Two-factor authentication (2FA): ovabet offers 2FA as an added layer of protection for your account.
• 24/7 monitoring: The ovabet security team continuously monitors infrastructure to detect and respond to any threats.
• Regular security audits: The ovabet platform undergoes penetration testing and security audits conducted by independent third parties on a regular basis.
• Restricted access: Only ovabet staff with a legitimate business need and who have undergone background checks are permitted to access user data.

✋Your Privacy Rights as an Ovabet User

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and international best practices, you as an ovabet user have the following rights regarding your personal data:

To exercise any of the rights above, please contact the ovabet privacy team via support@ovabet.ws with the email subject line "Privacy Rights Request". We will respond within 30 business days.

🍪Cookie Policy

Ovabet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit a website.

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect ovabet platform functionality, including the ability to log in and process payments.

🗄️Data Retention Period

Ovabet retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are general data retention guidelines:

• Active account data: Retained for as long as your account remains active on the ovabet platform.
• Financial transaction data: Retained for 7 years after the transaction date, in accordance with Malaysia's accounting and AML legal requirements.
• Customer support communication data: Retained for 3 years for reference and dispute resolution purposes.
• Identity verification (KYC) data: Retained for 5 years after account closure, in accordance with legal compliance requirements.
• Technical log data: Retained for 12 months for security and incident investigation purposes.
• Closed account data: Personal information will be deleted or anonymised within 90 days after the minimum retention period has been met, unless an ongoing legal obligation applies.

🔗Links to Third-Party Platforms

The ovabet platform may contain links to or integrations with third-party services such as casino game providers, live sports data providers, and payment gateways. ovabet's Privacy Policy applies only to the ovabet platform itself.

Ovabet is not responsible for the privacy practices of any third-party platforms or services you access through or alongside our platform. We encourage you to read the privacy policy of each third-party service you use separately.

👦Child & Minor Protection

Ovabet strictly prohibits the use of our platform by anyone under the age of 18. Our platform is not designed for children, and we do not knowingly collect personal data from minors.

If we determine that personal data has been collected from a minor without proper age verification, ovabet will immediately take the following actions:

• Immediate closure of the associated account.
• Permanently deleting all associated personal data from our systems.
• Processing any remaining account balance in accordance with established procedures and applicable laws.

Parents or guardians who suspect their child has registered an ovabet account without their knowledge are encouraged to contact us immediately at support@ovabet.ws.

📝Amendments to This Privacy Policy

Ovabet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform improvements. Each new version will be published on this page with the latest "Updated" date.

• Material amendments that significantly affect your privacy rights will be communicated via email to your registered address or through in-platform notifications on ovabet.
• Continued use of the ovabet platform after any amendments take effect constitutes acceptance of the revised Privacy Policy.
• We recommend checking this page periodically to stay informed of any recent changes.

📬Contact Ovabet's Data Protection Officer

If you have any questions, concerns, or requests regarding ovabet's Privacy Policy or the handling of your personal data, please get in touch with us:

• Email (Privacy): privacy@ovabet.ws
• Email (General Support): support@ovabet.ws
• Live Chat: Available 24/7 after logging in to your ovabet account

For requests relating to your privacy rights (access, rectification, deletion, and so on), please use the email subject line: "Privacy Rights Request – [Your ovabet Username]". Ovabet will acknowledge receipt within 3 business days and provide a full response within 30 business days.

For information on how we handle responsible gaming and the protection of vulnerable users, visit our Responsible Gaming page us. Other general enquiries are answered at FAQ ovabet.